Game Ready® Equine - 1800 Sutter Street, Suite 500 - Concord, CA 94520
Terms and Conditions: Welcome to Gamereadyequine.com. We are providing the Gamereadyequine.com store to you subject to the following terms and conditions, as well as the legal terms and conditions found in the legal section of the Gamereadyequine.com website. If you visit or shop at Gamereadyequine.com, you accept these conditions. Please read them carefully.
Return Policy: We want our customers to be 100% satisfied, so if you are not happy with your purchase let us know and we will do everything in our power to make it right. If there is something wrong with your order such as an incorrect shipment or a manufacturer defect we will gladly take care of the problem at our expense. Claims for shortages, breakages, manufacturer’s defects or for any other reason must be made within 48 hours of receipt. Shipping containers must be kept if shipment is damaged or short.
If you simply want to return an item because it does not fit your needs or that you no longer need it we do accept returns for up to 14 days but there are certain guidelines.
Orders may be cancelled free of charge providing the request for cancellation is received prior to shipment of the orders.
- All returns must be labeled with a return authorization number that can be obtained by e-mailing firstname.lastname@example.org.
- The item must be returned in "same as new" condition. In other words we must be able to sell the item as new. If the item has been scratched, damaged, dirty or otherwise un-saleable we can't accept a return on the item.
- No item will be accepted for return after 14 days from the date of delivery.
- All returns that are not related to a manufacturer defect or shipping damage are subject to a restocking fee of up to 35%.
- The customer is responsible for shipping charges incurred both ways.
- Shipping costs are non refundable.
- Items that are custom made or modified to your specifications are not returnable.
Order Refusal: We reserve the right to refuse any order. If we refuse to accept an order we will notify you and ensure that your credit card is not charged or is credited, as appropriate.
- If the merchandise has already been shipped there could be a restocking fee charge of up to 35% plus shipping charges incurred in both directions.
- Shipping charges are non-refundable.
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